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Parker follows your Salesforce rules in every chat. Validation rules, required fields, and lookup filters work in the Parker app exactly as they do in Salesforce. Parker doesn’t work around them.

Before Parker saves

Parker asks for every field your workspace needs before it shows you the card. For a new case, your admin can choose which fields those are. See Governance.

When a save is refused

If Salesforce refuses the save after you tap Confirm:
  1. Parker tells you why in plain language, quoting your org’s own message, such as “Asset is required for High priority cases.”
  2. It asks again for just the fields that need fixing.
  3. When you answer, it shows a new card for you to confirm.
If Salesforce refuses a second time, Parker gives you a link to finish in the Parker web app, where you can see every field at once.
After Confirm on closing case 00398112, Parker replies Not saved yet: Salesforce says a resolution code is required to close a High priority case. A Resolution code list shows Part replaced, Cleaned and tested, Settings adjusted, and Referred to manufacturer.

Salesforce needs a resolution code. Parker quotes the rule and lists the codes.

The rep picks Part replaced, and Parker sends a new Close Case 00398112 card with Status In progress to Closed and Resolution Part replaced, with Confirm, Edit, and Cancel.

Pick one, and Parker sends a new card to confirm.

Common reasons

Still need help?

Check Troubleshooting for the exact message you see. If a setting is admin-only, ask your Parker admin. For anything else, contact support.

Confirm, edit, and correct

How confirmation cards work.

Log a job from a photo

Open a case from the Parker app.
Last modified on November 13, 2026