Who to ask
If you aren’t sure, start with your Parker admin. They can see settings and recent activity for the whole workspace, and they know whether support is already looking at it.
What to include
Copy this into your email and fill in what you know. The more of it you include, the more likely the first reply solves it.Support request
Feedback is different from a problem
If Parker worked but the answer could have been better, tell Parker rather than support. In the Parker app, press and hold the answer and select Helpful or Not helpful. In the web app, select Good response or Bad response under the answer. Admins see this feedback, and it’s the quickest way to shape how Parker answers your team. Save support for something that’s broken, missing, or wrong in a way you can’t explain.When it’s urgent
Nothing you do in chat reaches Salesforce or a customer without a person confirming it, and automations and routines only do what your admin’s settings allow, so a stuck chat or a late update is an inconvenience, not an incident. If a message you confirmed saved the wrong thing, fix the record in Salesforce as you normally would, then tell support what Parker showed you before you confirmed. See Confirm, edit, and correct.Related
Troubleshooting
Fixes for the messages Parker shows.
FAQ
Short answers to common questions.
Permissions
What admins, members, and Parker support can each change.
Supported features and availability
What works on each channel, and what needs setup.