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Speak it, and it’s in Salesforce. Record a voice note in the Parker app the way you would for a colleague. Parker listens, replies with what it heard, and carries on as if you had typed it: it finds the record, drafts the change, and waits for your Confirm.

Before you begin

  • Get the Parker app.
  • Voice notes are turned on per workspace. If Parker replies that it can’t listen to voice notes yet, ask your Parker admin.

Send a voice note

1

Record and send

Hold the microphone in the Parker app, say what happened, in any order, and release to send. For example: “Job at 8 Elm Close is done. Replaced the sink trap and tested it, no more leak. Can you close it?”
2

Check what Parker heard

Parker replies I heard: followed by the start of your words, so you can see straight away if it caught a name or number wrong.
3

Answer anything missing

You don’t need to speak in a set order. Parker picks out the fields the record needs and asks for anything you didn’t mention, one question at a time.
4

Confirm

Parker shows the change as a card. Tap Confirm to save it. A voice note can suggest a change, but only your tap saves one.
Nothing is saved until you confirm.Before Parker creates or changes a Salesforce record, it shows the change field by field. Nothing is written until you select Confirm. In the Parker app the card offers Confirm, Edit, and Cancel. In the web app it offers Confirm and Reject.See How Parker acts on your behalf.

What works well by voice

Got a word wrong? Just say so

If the transcript has a wrong name or number, type the correction, or swipe to reply to Parker’s I heard message and say what to change. Parker shows the corrected card, and nothing is saved until you tap Confirm. See Confirm, edit, and correct.
Say account names, serial numbers, and postcodes in full and a little slower. Short, specific notes transcribe better than long ones.

Limits

  • Up to 5 minutes per voice note. For a longer one, Parker asks you to keep it under 5 minutes or type it.
  • A daily listening limit per person. After it, Parker asks you to type for the rest of the day.
  • Silence or background noise. If Parker can’t make out any words, it says so. Try again somewhere quieter.
  • Audio files aren’t voice notes. A sound file someone shares, or a forwarded recording, isn’t your own words. It can suggest a change, but never approves one.

Where does the recording go?

Parker turns your voice note into text, then discards the audio. It doesn’t keep the recording. The text appears in the same chat in the Parker web app, marked as a voice note with its length, so you can read back exactly what Parker heard.

Troubleshooting

Voice notes aren’t turned on for your workspace. Type your message, and ask your Parker admin.
A temporary problem with transcription. Send the voice note again in a minute, or type it.
Keep each note under 5 minutes. Send two if you need to.
You’ve reached the daily limit. Type for the rest of the day; the limit resets tomorrow.

Still need help?

Check Troubleshooting for the exact message you see. If a setting is admin-only, ask your Parker admin. For anything else, contact support.

Close a job with evidence

Readings and completion notes, by voice or photo.

Confirm, edit, and correct

Fix anything Parker heard wrong.
Last modified on November 13, 2026