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This example follows one visit to Northside Café, where an espresso machine isn’t heating. It shows what you send, what Parker reads and writes in Salesforce at each step, and what you’ll find on the record afterwards.
This is an example. The fields Parker asks for and the objects it can change depend on how your admin set up your workspace.

Before you begin

  • Get the Parker app.
  • Your Salesforce login can read the account and its assets, and can create cases.

1. Ask about the machine before you go

Parker answers that the Northside espresso machine is under warranty until 14 March 2027, lists two linked cases, and says Priya Shah replaced the element on 2 October.

Parker answers from live Salesforce data.

2. Send a photo of the fault

Three photos of an espresso machine with the message group 2 isn't heating. Parker replies with the store, asset, serial, issue, impact, and priority, and asks when a technician can come in.

Parker matches the store and the asset from your photos and text.

3. Check the case, then Confirm

Parker shows the case for Northside Café with Confirm, Edit, and Cancel. After Confirm, it replies Saved, Case 00412398, with 3 photos attached and the visit set for today after 2 pm.

Nothing is saved until you tap Confirm.

4. Update the case later

Later, tell Parker what changed, such as “Set the priority on case 00412398 to High” or “Add a note: parts arriving Thursday.” Parker shows the old and new value and saves only after you confirm. See Create and update Salesforce records.

What’s in Salesforce afterwards?

Still need help?

Check Troubleshooting for the exact message you see. If a setting is admin-only, ask your Parker admin. For anything else, contact support.

Log a job from a photo

Every step of logging a case in the Parker app.

How Parker acts on your behalf

Confirm, Salesforce rules, and Test and Live mode.
Last modified on November 13, 2026