Before you begin
You need at least one automation that drafts replies. See Set up an automation.Where do I find drafts to review?
The Automations link in the sidebar shows a count when drafts are waiting. On the Automations page, automations with drafts are listed under Needs you, with a count such as 1 draft to review. Select the automation, then select Review 1 draft →, or open it and go to the Review tab.Review a draft
The Review tab lists drafts on one side and the selected draft on the other. Filter the list with To review, Sent, Discarded, Passed over, or All. Select a draft to see Their email and Parker’s Draft reply. Under the draft, Parker notes whether it Passed your rules and what it was grounded in. Then choose what to do with it.
The Review tab, with a draft ready to send from Outlook.
Send a draft
Select Open in Outlook to send, or send the draft from your Drafts folder as usual. If your workspace doesn’t allow sending from Parker, the card says “Sending from Parker isn’t available for your organization yet.”Edit the text yourself
Select Edit text and make your changes.Revise a draft
Ask Parker to rewrite the draft for you.1
Open the revise box
Select Revise.
2
Say what should change
In What should change?, describe the change, such as “Offer Saturday or Sunday, and mention the parking space.” You can also select Shorter, Warmer, or More direct.
3
Choose how long to remember it
Under Remember this change for, choose:
- Just this draft: only this reply changes.
- This automation: added to this automation’s What to do, as a new version you can undo in Setup.
- All my drafts: kept in Settings > Writing style, so every draft written as you follows it.
4
Redraft
Select Redraft.
Say what should change, and how long Parker should remember it.
Discard a draft
Select Discard.Keyboard shortcuts
What does “Still unsent after two days” mean?
The draft hasn’t been sent yet, and Parker sent you one reminder about it.Check emails Parker passed over
Filter by Passed over to see emails the automation decided not to answer. Select one to see Why Parker passed over it, next to your setup’s Which emails wording. If it got it wrong:- Draft a reply writes one for this email only.
- Should have drafted means Parker will answer emails like this one, in this automation only.
Check what each run did
Open an automation and select the Activity tab. Each check is listed by day, newest first, such as No new email to check. Select Earlier days to see more. The panel beside the list shows the automation’s status, such as Working normally, the next check time, and counts for the Last 7 days: Emails read, Drafted, Sent by you, Discarded, and Passed over.Related
Set up an automation
Create, edit, pause, or delete an automation.
Writing style
Change how every draft sounds.
How Parker acts
When Parker asks before it acts.