Limits and supported files

These are the limits built into Parker. Your Salesforce org has its own limits too, such as file storage and daily API requests; admins can see those under Settings > Connections > Salesforce > Advanced > Org limits.

Photos, videos, and files

What	Limit	Notes
Files added to one message in the Parker app	10 files, 10 MB each, 30 MB in total	The app says Files must be smaller than 10 MB. or You can attach up to 10 files per message.
Pages in one document scan	5	Scan again for more pages.
Photos on one case	Up to 5 photos, each under the 10 MB limit above	Photos sent within 2 minutes of each other group onto the same case. The offer to open a case stays open for 24 hours. See Log a job from a photo.
A video on a case	16 MB	Attached as it is. Parker doesn’t read video.
A business-card photo	5 MB	See Business cards and contacts.
Files attached to one message in the web app	10 files, 10 MB each, 30 MB in total	See Attach files to a chat.
A knowledge file (admins)	25 MB	See Add knowledge.

For the file types Parker can read, see Attach files to a chat.

Voice notes

What	Limit
Length of one note	5 minutes
Listening per person per day	60 minutes by default. Your admin can ask Parker support for a different allowance.

See Send a voice note.

Codes, cards, and forms

What	Limit	Then what
Parker app sign-in code	6 digits, sent by text or email	Select Send a new code.
Messages linking code	10 minutes, one use, 5 wrong attempts	Ask for a new code from Settings > Channels.
Teams linking code	10 minutes, one use	Ask the Parker bot in Teams for a new one.
A confirmation card	A card is freshest for 5 minutes. In the web app, a card can’t be confirmed once Parker has sent a later message. In the Parker app, a card for a record type your admin governs stops working after 5 minutes.	Parker says This card has expired. Ask Parker to prepare it again. Ask again for a fresh card with the current values.
A form (log a call, edit a record)	24 hours	Parker says the form has expired and nothing was saved. Ask again.
A bulk change preview	5 minutes, up to 1,000 rows	Ask Parker to run the preview again.

See Confirm, edit, and correct.

Updates from Parker

What	Limit
Updates Parker sends you first, per day	5 by default. You can raise it to 20 in Settings > Channels > Updates from Parker. See Briefs and updates.
Quiet hours	8:00 pm to 8:00 am in your own time zone, unless you change them. Updates due in quiet hours wait until they end; they aren’t dropped.

See Briefs and updates.

What the Parker app keeps on your phone

What	Limit
Chats in the list	The 50 most recent, for 7 days
Messages you can read offline	30 chats, 100 messages each, for 7 days
Photos, records, and maps	Only those you’ve opened, for 30 days
Messages waiting to send	50 text messages, for 7 days

Everything is removed when you sign out. See Use the Parker app.

Salesforce changes

What	Limit
Records in one bulk change	1,000 at most; 100 by default unless you ask for more. Above the row count your admin sets, a bulk change needs a second person’s approval.
Bulk changes that partly fail	Records that saved stay saved. Parker reports how many failed and which. See How Parker acts.

Email

What	Limit
Unchanged automation drafts	When draft cleanup is on for your workspace, a draft you haven’t edited is moved to Deleted Items (Outlook) or Trash (Gmail) after 7 days, where you can still recover it. See Set up an automation.

Still need help?

Check Troubleshooting for the exact message you see. If a setting is admin-only, ask your Parker admin. For anything else, contact support.

Supported features and availability

What works on each channel.

Data, privacy, and sharing

What Parker keeps, and for how long.

Troubleshooting

Fixes for the messages Parker shows.

Use the Parker app

Installing, signing in, and sending.

Reference

What's new

Limits and supported files

Photos, videos, and files

Voice notes

Codes, cards, and forms

Updates from Parker

What the Parker app keeps on your phone

Salesforce changes

Email

Still need help?

Supported features and availability

Data, privacy, and sharing

Troubleshooting

Use the Parker app

Photos, videos, and files

Voice notes

Codes, cards, and forms

Updates from Parker

What the Parker app keeps on your phone

Salesforce changes

Email

Still need help?

Related

Supported features and availability

Data, privacy, and sharing

Troubleshooting

Use the Parker app