Supported features, channels, and availability

Parker is rolled out feature by feature and workspace by workspace. This page is the one place that says what state each piece is in, who turns it on, and what it needs. When a page in this guide describes something you can’t see, check here first. How to read the states:

Available: on for every workspace.
Per workspace: Parker support turns it on for your workspace at your admin’s request. If you don’t see it, ask your admin.
Beta: works, but being rolled out gradually and details may change.
Not yet active: you can see or choose it in Settings, but the behaviour isn’t live until a further step happens.

Channels

Channel	State	Who sets it up	What each person needs
Web app (app.fieldko.ai)	Available	Your admin asks Parker support for your account.	Sign in, then connect your own Salesforce login.
Parker app (iPhone and iPad)	Early access	Parker support sends each person an invitation to install it.	iOS 18 or iPadOS 18 or later. Connect your own Salesforce login in the web app, then sign in to the app. See Use the Parker app.
Parker app (Android)	Planned	Not available yet.	Use the web app in your phone’s browser.
Microsoft Teams	Beta	An admin connects your Microsoft 365 tenant in Settings > Channels and installs the Parker app from the Teams admin center. Parker support grants the install permission.	Link with a one-time code from the Parker bot. Your Parker email must match your Teams account. See Teams.
Messages (iMessage, RCS, SMS)	Beta, per deployment	Parker support. Nothing in your Settings.	Link your own number in Settings > Channels. See Messages.

Every channel uses the same Salesforce login, knowledge, memories, and rules. What differs is what each channel can carry: the Parker app has buttons, cards, photos, voice notes, and offline reading; the web app has source markers, the Work panel, and file attachments; Teams and Messages carry text, record cards, and pictures.

What you can do, by channel

Feature	Web app	Parker app	Teams and Messages	State and setup
Ask about Salesforce records	Yes	Yes	Yes	Available once your Salesforce login is connected.
Create or change a Salesforce record, with Confirm	Yes	Yes	Yes	Available. Writes happen only in Live Agent mode. See How Parker acts.
Bulk changes to many records	Yes	No	No	Available in the web app. Your admin chooses which objects allow it and the row count that needs a second approver.
Log a job from a photo	No	Yes	No	Per workspace.
Attach a photo or file to a record	Yes	Yes	No	Available.
Voice notes	No	Yes	No	Per workspace. Up to 5 minutes a note. See Send a voice note.
Check in with your location	No	Yes	No	Per workspace, and only where Parker has placed your records. Australia is fully supported; United States addresses partly. See How Parker finds locations.
Business cards and shared contacts	No	Yes	No	Per workspace.
Forms (for a call, a visit, or editing a record)	No	Yes	No	Per workspace.
Morning brief and updates from Parker	Notifications	Yes	No	Available in the Parker app once you turn on an update type. See Briefs and updates.
Charts, tables, and maps	Interactive	Yes, with table export	As pictures	Available. Maps place Australian addresses, and United States addresses partly.
Files you attach	Yes	Yes	No	Available.
Email drafts and sending	Yes	Save drafts to Outlook only	No	Available once you connect Microsoft 365 or Gmail. Sending from Parker may be turned off for your workspace.
Calendar and meetings	Yes	No	No	Available once you connect your calendar.
Pages, reports, and documents	Yes	Exports as files	No	Available. Designed one-pagers are Beta.
Automations and routines	Yes	Routine results in the Parker app	No	Available. Automations deliver in the web app, by notification, and by email. Routines can also deliver to the Parker app.
Memories	Yes	Yes	Yes	Available.

Admin settings that aren’t live until something else happens

Some choices in Settings record what you want, and a further step makes them active. The page says so next to the setting, and the Oversight page shows what’s live.

Setting	What you can choose in the app	What makes it live
Rule checking (Oversight)	Observe or Off	Enforcing, where a broken Critical rule holds a reply, is switched on by Parker support after reviewing your rules. Choosing Regulated records that request.
Chat delivery (Oversight)	Stream or Buffered	Not yet active. Your choice is stored.
Sender identification (Oversight)	Log only or Enforce	Enforce is switched on by Parker support.
Subject-line policy (Compliance)	Observing or Off	Observing records matches. It doesn’t block a send.
Autonomy > Auto	Chosen in the app	Also needs complete sender details; otherwise Parker drafts for review. See Autonomy.

What an absent control means

A card or button isn’t there (for example, no Connect via button on the Salesforce page): the feature isn’t set up for your workspace. Ask your Parker admin.
A button is there but unavailable (for example, Connect Salesforce greyed out): a step before yours hasn’t happened. The note under it says what.
Parker replies that it can’t do something (for example, “I can’t listen to voice notes yet”): the feature is off for your workspace. See Troubleshooting.

Still need help?

Check Troubleshooting for the exact message you see. If a setting is admin-only, ask your Parker admin. For anything else, contact support.

Limits and supported files

Sizes, counts, and time windows.

Data, privacy, and sharing

What Parker keeps, and who can see what.

Roll out the Parker app and other channels

For admins: setting channels up.

What's new

Features as they arrive.