> ## Documentation Index > Fetch the complete documentation index at: https://support.parker.work/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > Fix common Parker problems: a partly connected Microsoft 365 account, records Parker can't see, changes missing from Salesforce, email drafts that stall, and paused routines. Find the message or symptom you see, then follow the fix. Headings use the exact text Parker shows where there is one. ## Connections ### Microsoft 365 shows "Partly connected" **What you see:** In **Settings** > **Connections**, the **Microsoft 365** row shows **Partly connected**, and its details say **Calendar not connected**. **Why it happens:** Microsoft grants mail and calendar access separately, so Parker asks for each one on its own. You've connected one but not the other. **Fix:** Select the **Microsoft 365** row. In the **Calendar** row, select **Connect Calendar**, then sign in to Microsoft and approve the request. See [Connect your mailbox](/email/connect-mailbox#connect-microsoft-365-outlook-mail-and-calendar). ## Salesforce ### Parker can't see a record or field **Why it happens:** Parker works under your own Salesforce permissions. If your profile, field-level security, or sharing rules hide something from you, Parker can't see it either. **Fix:** 1. Open the record in Salesforce yourself. If you can't see it there, Parker can't see it. 2. Ask your Salesforce admin for access. 3. Ask Parker again. Being a Parker admin doesn't change this. See [Permissions](/reference/permissions). ### Parker's changes aren't in Salesforce **Why it happens:** Your **Agent mode** is **Test**, so changes are only simulated. An admin may also have turned on **Org-wide test mode**. **Fix:** Go to **Settings** > **Connections** and select the **Salesforce** row. Under **How Parker works in Salesforce**, check **Agent mode**. Only **Live** writes changes to Salesforce. See [Connect Salesforce](/admin/connect-salesforce#test-and-live-mode). ### A "Stale" note under a reply **What you see:** Under **Notes on this reply**, a **Stale** note, such as "25 of 25 records past your staleness limit". **Why it happens:** The records Parker cited haven't been edited in Salesforce for longer than your workspace's threshold. Parker still read them live, but the data may be out of date in Salesforce itself. **Fix:** Check the records in Salesforce and update them if needed. Admins set the thresholds in **Settings** > **Reply notes**. See [Oversight](/admin/oversight#reply-notes). ## Email ### "Who is this email for?" **What you see:** Instead of a draft, a card says Parker couldn't tell who the email is for, so nothing was drafted. **Fix:** Add the recipient's email address, or say which lead the email is for. Then select **Draft it**, or ask again with the details. See [Draft and send email](/email/drafting-email). ### "Compliance flagged issues — revise the draft first." **Why it happens:** The draft broke one of your workspace's rules, so the send buttons are unavailable. **Fix:** Select the compliance result, such as **5 of 7 passed**, to see which rule. Then revise the draft. See [Draft and send email](/email/drafting-email). ### "Sending from Parker isn't available for your organization yet." **What you see:** This note on an automation's draft, in place of a send option. **Fix:** Select **Open in Outlook to send**, or send the draft from your **Drafts** folder as usual. See [Review drafts and runs](/automate/reviewing-drafts-and-runs). ### "Auto-send is paused" **What you see:** In **Settings** > **Agent** > **Autonomy**, the **Sender identity** group shows **Incomplete** and **Auto-send is paused**. **Why it happens:** Parker needs complete legal sender details before it can send on its own. Until then, it drafts every reply for review. **Fix:** An admin completes the fields the page lists as missing. See [Autonomy](/admin/autonomy#add-sender-details). ## Routines ### "Paused, so it won't fire on schedule." **Why it happens:** The routine's **Enabled** switch is off. **Fix:** Turn on the **Enabled** switch on the routine's page. Or, on the **Routines** page, select **Turn on**. To run it once now, select **Run now**. See [Routines](/automate/routines). ## Chat ### "Parker AI can make mistakes. Check responses." **What you see:** This line under every answer. **Why it happens:** Parker can misread a question, pick the wrong record, or get a figure wrong. **Fix:** For figures that matter, select **Sources** in the chat header. Hover over a source marker to see the record, and select **Open in Salesforce** to check it there. See [Chat overview](/chat/overview). ## Still stuck? Ask your Parker admin, or see [How do I get help?](/reference/faq#how-do-i-get-help) in the FAQ. ## Related Connect Outlook or Gmail. Your Salesforce login and Agent mode. See what your automations did. Why Parker can't see some records. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.