> ## Documentation Index > Fetch the complete documentation index at: https://support.parker.work/llms.txt > Use this file to discover all available pages before exploring further. # Limits and supported files > Every size, count, and time limit in Parker: photos and files, voice notes, sign-in and linking codes, confirmation cards, forms, updates, and what the app keeps on your phone. These are the limits built into Parker. Your Salesforce org has its own limits too, such as file storage and daily API requests; admins can see those under **Settings** > **Connections** > **Salesforce** > **Advanced** > **Org limits**. ## Photos, videos, and files | What | Limit | Notes | | - | - | - | | Files added to one message in the Parker app | 10 files, 10 MB each, 30 MB in total | The app says **Files must be smaller than 10 MB.** or **You can attach up to 10 files per message.** | | Pages in one document scan | 5 | Scan again for more pages. | | Photos on one case | Up to 5 photos, each under the 10 MB limit above | Photos sent within 2 minutes of each other group onto the same case. The offer to open a case stays open for 24 hours. See [Log a job from a photo](https://support.parker.work/mobile/log-a-job.md). | | A video on a case | 16 MB | Attached as it is. Parker doesn't read video. | | A business-card photo | 5 MB | See [Business cards and contacts](https://support.parker.work/mobile/business-cards.md). | | Files attached to one message in the web app | 10 files, 10 MB each, 30 MB in total | See [Attach files to a chat](https://support.parker.work/chat/files-and-attachments.md). | | A knowledge file (admins) | 25 MB | See [Add knowledge](https://support.parker.work/admin/knowledge.md). | For the file types Parker can read, see [Attach files to a chat](https://support.parker.work/chat/files-and-attachments.md). ## Voice notes | What | Limit | | - | - | | Length of one note | 5 minutes | | Listening per person per day | 60 minutes by default. Your admin can ask Parker support for a different allowance. | See [Send a voice note](https://support.parker.work/mobile/voice-notes.md). ## Codes, cards, and forms | What | Limit | Then what | | - | - | - | | Parker app sign-in code | 6 digits, sent by text or email | Select **Send a new code**. | | Messages linking code | 10 minutes, one use, 5 wrong attempts | Ask for a new code from **Settings** > **Channels**. | | Teams linking code | 10 minutes, one use | Ask the Parker bot in Teams for a new one. | | A confirmation card | A card is freshest for 5 minutes. In the web app, a card can't be confirmed once Parker has sent a later message. In the Parker app, a card for a record type your admin governs stops working after 5 minutes. | Parker says **This card has expired. Ask Parker to prepare it again.** Ask again for a fresh card with the current values. | | A form (log a call, edit a record) | 24 hours | Parker says the form has expired and nothing was saved. Ask again. | | A bulk change preview | 5 minutes, up to 1,000 rows | Ask Parker to run the preview again. | See [Confirm, edit, and correct](https://support.parker.work/mobile/confirm-and-correct.md). ## Updates from Parker | What | Limit | | - | - | | Updates Parker sends you first, per day | 5 by default. You can raise it to 20 in **Settings** > **Channels** > **Updates from Parker**. See [Briefs and updates](https://support.parker.work/mobile/briefs-and-updates.md). | | Quiet hours | 8:00 pm to 8:00 am in your own time zone, unless you change them. Updates due in quiet hours wait until they end; they aren't dropped. | See [Briefs and updates](https://support.parker.work/mobile/briefs-and-updates.md). ## What the Parker app keeps on your phone | What | Limit | | - | - | | Chats in the list | The 50 most recent, for 7 days | | Messages you can read offline | 30 chats, 100 messages each, for 7 days | | Photos, records, and maps | Only those you've opened, for 30 days | | Messages waiting to send | 50 text messages, for 7 days | Everything is removed when you sign out. See [Use the Parker app](https://support.parker.work/mobile/parker-app.md#work-without-a-connection). ## Salesforce changes | What | Limit | | - | - | | Records in one bulk change | 1,000 at most; 100 by default unless you ask for more. Above the row count your admin sets, a bulk change needs a second person's approval. | | Bulk changes that partly fail | Records that saved stay saved. Parker reports how many failed and which. See [How Parker acts](https://support.parker.work/get-started/how-parker-acts.md#if-only-part-of-it-saved). | ## Email | What | Limit | | - | - | | Unchanged automation drafts | When draft cleanup is on for your workspace, a draft you haven't edited is moved to **Deleted Items** (Outlook) or **Trash** (Gmail) after 7 days, where you can still recover it. See [Set up an automation](https://support.parker.work/automate/automations.md). | ## Still need help? Check [Troubleshooting](https://support.parker.work/reference/troubleshooting.md) for the exact message you see. If a setting is admin-only, ask your Parker admin. For anything else, [contact support](https://support.parker.work/reference/contact-support.md). ## Related > [card] [Supported features and availability](https://support.parker.work/reference/availability.md) > > What works on each channel. > [card] [Data, privacy, and sharing](https://support.parker.work/reference/data-and-privacy.md) > > What Parker keeps, and for how long. > [card] [Troubleshooting](https://support.parker.work/reference/troubleshooting.md) > > Fixes for the messages Parker shows. > [card] [Use the Parker app](https://support.parker.work/mobile/parker-app.md) > > Installing, signing in, and sending. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.