> ## Documentation Index > Fetch the complete documentation index at: https://support.parker.work/llms.txt > Use this file to discover all available pages before exploring further. # Supported features, channels, and availability > Which Parker features work in the web app, the Parker app, Teams, and Messages, which are early access or Beta, who turns each on, and what each needs. Parker is rolled out feature by feature and workspace by workspace. This page is the one place that says what state each piece is in, who turns it on, and what it needs. When a page in this guide describes something you can't see, check here first. **How to read the states:** * **Available**: on for every workspace. * **Per workspace**: Parker support turns it on for your workspace at your admin's request. If you don't see it, ask your admin. * **Beta**: works, but being rolled out gradually and details may change. * **Not yet active**: you can see or choose it in Settings, but the behaviour isn't live until a further step happens. ## Channels | Channel | State | Who sets it up | What each person needs | | - | - | - | - | | **Web app** ([app.fieldko.ai](https://app.fieldko.ai)) | Available | Your admin asks Parker support for your account. | Sign in, then connect your own Salesforce login. | | **Parker app** (iPhone and iPad) | Early access | Parker support sends each person an invitation to install it. | iOS 18 or iPadOS 18 or later. Connect your own Salesforce login in the web app, then sign in to the app. See [Use the Parker app](https://support.parker.work/mobile/parker-app.md). | | **Parker app** (Android) | Planned | Not available yet. | Use the web app in your phone's browser. | | **Microsoft Teams** | Beta | An admin connects your Microsoft 365 tenant in **Settings** > **Channels** and installs the Parker app from the Teams admin center. Parker support grants the install permission. | Link with a one-time code from the Parker bot. Your Parker email must match your Teams account. See [Teams](https://support.parker.work/mobile/teams.md). | | **Messages** (iMessage, RCS, SMS) | Beta, per deployment | Parker support. Nothing in your Settings. | Link your own number in **Settings** > **Channels**. See [Messages](https://support.parker.work/mobile/imessage-and-sms.md). | Every channel uses the same Salesforce login, knowledge, memories, and rules. What differs is what each channel can carry: the Parker app has buttons, cards, photos, voice notes, and offline reading; the web app has source markers, the Work panel, and file attachments; Teams and Messages carry text, record cards, and pictures. ## What you can do, by channel | Feature | Web app | Parker app | Teams and Messages | State and setup | | - | - | - | - | - | | Ask about Salesforce records | Yes | Yes | Yes | Available once your Salesforce login is connected. | | Create or change a Salesforce record, with Confirm | Yes | Yes | Yes | Available. Writes happen only in **Live** Agent mode. See [How Parker acts](https://support.parker.work/get-started/how-parker-acts.md). | | Bulk changes to many records | Yes | No | No | Available in the web app. Your admin chooses which objects allow it and the row count that needs a second approver. | | Log a job from a photo | No | Yes | No | Per workspace. | | Attach a photo or file to a record | Yes | Yes | No | Available. | | Voice notes | No | Yes | No | Per workspace. Up to 5 minutes a note. See [Send a voice note](https://support.parker.work/mobile/voice-notes.md). | | Check in with your location | No | Yes | No | Per workspace, and only where Parker has placed your records. Australia is fully supported; United States addresses partly. See [How Parker finds locations](https://support.parker.work/maps/how-locations-work.md). | | Business cards and shared contacts | No | Yes | No | Per workspace. | | Forms (for a call, a visit, or editing a record) | No | Yes | No | Per workspace. | | Morning brief and updates from Parker | Notifications | Yes | No | Available in the Parker app once you turn on an update type. See [Briefs and updates](https://support.parker.work/mobile/briefs-and-updates.md). | | Charts, tables, and maps | Interactive | Yes, with table export | As pictures | Available. Maps place Australian addresses, and United States addresses partly. | | Files you attach | Yes | Yes | No | Available. | | Email drafts and sending | Yes | Save drafts to Outlook only | No | Available once you connect Microsoft 365 or Gmail. Sending from Parker may be turned off for your workspace. | | Calendar and meetings | Yes | No | No | Available once you connect your calendar. | | Pages, reports, and documents | Yes | Exports as files | No | Available. Designed one-pagers are Beta. | | Automations and routines | Yes | Routine results in the Parker app | No | Available. Automations deliver in the web app, by notification, and by email. Routines can also deliver to the Parker app. | | Memories | Yes | Yes | Yes | Available. | ## Admin settings that aren't live until something else happens Some choices in Settings record what you want, and a further step makes them active. The page says so next to the setting, and the [Oversight](https://support.parker.work/admin/oversight.md) page shows what's live. | Setting | What you can choose in the app | What makes it live | | - | - | - | | **Rule checking** (Oversight) | **Observe** or **Off** | Enforcing, where a broken Critical rule holds a reply, is switched on by Parker support after reviewing your rules. Choosing **Regulated** records that request. | | **Chat delivery** (Oversight) | **Stream** or **Buffered** | Not yet active. Your choice is stored. | | **Sender identification** (Oversight) | **Log only** or **Enforce** | **Enforce** is switched on by Parker support. | | **Subject-line policy** (Compliance) | **Observing** or **Off** | Observing records matches. It doesn't block a send. | | **Autonomy** > **Auto** | Chosen in the app | Also needs complete sender details; otherwise Parker drafts for review. See [Autonomy](https://support.parker.work/admin/autonomy.md). | ## What an absent control means * **A card or button isn't there** (for example, no **Connect via** button on the Salesforce page): the feature isn't set up for your workspace. Ask your Parker admin. * **A button is there but unavailable** (for example, **Connect Salesforce** greyed out): a step before yours hasn't happened. The note under it says what. * **Parker replies that it can't do something** (for example, "I can't listen to voice notes yet"): the feature is off for your workspace. See [Troubleshooting](https://support.parker.work/reference/troubleshooting.md). ## Still need help? Check [Troubleshooting](https://support.parker.work/reference/troubleshooting.md) for the exact message you see. If a setting is admin-only, ask your Parker admin. For anything else, [contact support](https://support.parker.work/reference/contact-support.md). ## Related > [card] [Limits and supported files](https://support.parker.work/reference/limits.md) > > Sizes, counts, and time windows. > [card] [Data, privacy, and sharing](https://support.parker.work/reference/data-and-privacy.md) > > What Parker keeps, and who can see what. > [card] [Roll out the Parker app and other channels](https://support.parker.work/admin/channels.md) > > For admins: setting channels up. > [card] [What's new](https://support.parker.work/changelog.md) > > Features as they arrive. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.