> ## Documentation Index
> Fetch the complete documentation index at: https://support.parker.work/llms.txt
> Use this file to discover all available pages before exploring further.

# When Salesforce says no

> Your validation rules, required fields, and lookup filters apply in the Parker app. When a save is refused, Parker explains why and helps you fix it.

Parker follows your Salesforce rules in every chat. Validation rules, required fields, and lookup filters work in the Parker app exactly as they do in Salesforce. Parker doesn't work around them.

## Before Parker saves

Parker asks for every field your workspace needs before it shows you the card. For a new case, your admin can choose which fields those are. See [Governance](https://support.parker.work/admin/governance.md).

## When a save is refused

If Salesforce refuses the save after you tap **Confirm**:

1. Parker tells you why in plain language, quoting your org's own message, such as "Asset is required for High priority cases."
2. It asks again for just the fields that need fixing.
3. When you answer, it shows a new card for you to confirm.

If Salesforce refuses a second time, Parker gives you a link to finish in the Parker web app, where you can see every field at once.

![After Confirm on closing case 00398112, Parker replies Not saved yet: Salesforce says a resolution code is required to close a High priority case. A Resolution code list shows Part replaced, Cleaned and tested, Settings adjusted, and Referred to manufacturer.](https://mintcdn.com/fieldko/0NheQi8f6GIQ78vb/images/phone/validation-refusal-list.png?fit=max\&auto=format\&n=0NheQi8f6GIQ78vb\&q=85\&s=ae14fc25a6771c018ebd7889ec8ca889)

Salesforce needs a resolution code. Parker quotes the rule and lists the codes.

![The rep picks Part replaced, and Parker sends a new Close Case 00398112 card with Status In progress to Closed and Resolution Part replaced, with Confirm, Edit, and Cancel.](https://mintcdn.com/fieldko/0NheQi8f6GIQ78vb/images/phone/validation-rule-refusal.png?fit=max\&auto=format\&n=0NheQi8f6GIQ78vb\&q=85\&s=01f07fa3a0029b8cb638a0d88c14b8a0)

Pick one, and Parker sends a new card to confirm.

## Common reasons

| What you see | What it means | What to do |
| - | - | - |
| A field is required | Your org needs a value for that field. | Answer Parker's question. |
| A value isn't allowed | A validation rule rejected it, such as a date in the past. | Give a value that fits the rule Parker quotes. |
| A record can't be picked | A lookup filter limits which records fit, such as assets at this account only. | Pick from the list Parker shows. |
| You don't have access | Your Salesforce user can't create or change that record or field. | Ask your Salesforce admin. |
| The record changed | Someone edited the record after Parker showed the card. | Check the fields Parker names, then ask again. |

## Still need help?

Check [Troubleshooting](https://support.parker.work/reference/troubleshooting.md) for the exact message you see. If a setting is admin-only, ask your Parker admin. For anything else, [contact support](https://support.parker.work/reference/contact-support.md).

## Related

> [card] [Confirm, edit, and correct](https://support.parker.work/mobile/confirm-and-correct.md)
>
> How confirmation cards work.

> [card] [Log a job from a photo](https://support.parker.work/mobile/log-a-job.md)
>
> Open a case from the Parker app.


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