> ## Documentation Index
> Fetch the complete documentation index at: https://support.parker.work/llms.txt
> Use this file to discover all available pages before exploring further.

# Send a voice note

> Can't type on site? Record a voice note. Parker tells you what it heard, picks out the fields the record needs, and asks before it saves anything.

Speak it, and it's in Salesforce. Record a voice note in the Parker app the way you would for a colleague. Parker listens, replies with what it heard, and carries on as if you had typed it: it finds the record, drafts the change, and waits for your **Confirm**.

## Before you begin

* [Get the Parker app](https://support.parker.work/mobile/parker-app.md#get-the-app).
* Voice notes are turned on per workspace. If Parker replies that it can't listen to voice notes yet, ask your Parker admin.

## Send a voice note

**1. Record and send**

Hold the microphone in the Parker app, say what happened, in any order, and release to send. For example: "Job at 8 Elm Close is done. Replaced the sink trap and tested it, no more leak. Can you close it?"

**2. Check what Parker heard**

Parker replies **I heard:** followed by the start of your words, so you can see straight away if it caught a name or number wrong.

**3. Answer anything missing**

You don't need to speak in a set order. Parker picks out the fields the record needs and asks for anything you didn't mention, one question at a time.

**4. Confirm**

Parker shows the change as a card. Tap **Confirm** to save it. A voice note can suggest a change, but only your tap saves one.

> [!NOTE]
>
> **Nothing is saved until you confirm.**
>
> Before Parker creates or changes a Salesforce record, it shows the change field by field. Nothing is written until you select **Confirm**. In the Parker app the card offers **Confirm**, **Edit**, and **Cancel**. In the web app it offers **Confirm** and **Reject**.
>
> See [How Parker acts on your behalf](https://support.parker.work/get-started/how-parker-acts.md).

## What works well by voice

| Say something like | What Parker does |
| - | - |
| "Service done on FL-2209. Hours are 4,812, brake test passed, and I replaced the hydraulic filter." | Drafts the service record with the readings as fields, and shows it to confirm. See [Close a job with evidence](https://support.parker.work/mobile/close-a-job.md). |
| "Morning visit for Mrs Hale done. Helped her wash and dress, made porridge and a cup of tea." | Drafts the visit with your notes, on the record your Salesforce uses for visits. See [Visits and calls](https://support.parker.work/mobile/visits-and-calls.md). |
| "Chiller 1 is tripping on high discharge pressure. Needs a specialist." | Drafts a case and asks for anything your workspace requires. See [Report a problem](https://support.parker.work/mobile/report-and-escalate.md). |
| "What do I need to know before the 2 o'clock visit?" | Answers from Salesforce. Nothing is written. See [Check a status](https://support.parker.work/mobile/check-a-status.md). |

## Got a word wrong? Just say so

If the transcript has a wrong name or number, type the correction, or swipe to reply to Parker's **I heard** message and say what to change. Parker shows the corrected card, and nothing is saved until you tap **Confirm**. See [Confirm, edit, and correct](https://support.parker.work/mobile/confirm-and-correct.md).

> [!TIP]
>
> Say account names, serial numbers, and postcodes in full and a little slower. Short, specific notes transcribe better than long ones.

## Limits

* **Up to 5 minutes** per voice note. For a longer one, Parker asks you to keep it under 5 minutes or type it.
* **A daily listening limit** per person. After it, Parker asks you to type for the rest of the day.
* **Silence or background noise.** If Parker can't make out any words, it says so. Try again somewhere quieter.
* **Audio files aren't voice notes.** A sound file someone shares, or a forwarded recording, isn't your own words. It can suggest a change, but never approves one.

## Where does the recording go?

Parker turns your voice note into text, then discards the audio. It doesn't keep the recording. The text appears in the same chat in the Parker web app, marked as a voice note with its length, so you can read back exactly what Parker heard.

## Troubleshooting

> [accordion] "I can't listen to voice notes yet."
>
> Voice notes aren't turned on for your workspace. Type your message, and ask your Parker admin.

> [accordion] "I can't listen to voice notes right now."
>
> A temporary problem with transcription. Send the voice note again in a minute, or type it.

> [accordion] "That voice note is too long for me."
>
> Keep each note under 5 minutes. Send two if you need to.

> [accordion] "I've listened to a lot of voice notes today."
>
> You've reached the daily limit. Type for the rest of the day; the limit resets tomorrow.

## Still need help?

Check [Troubleshooting](https://support.parker.work/reference/troubleshooting.md) for the exact message you see. If a setting is admin-only, ask your Parker admin. For anything else, [contact support](https://support.parker.work/reference/contact-support.md).

## Related

> [card] [Close a job with evidence](https://support.parker.work/mobile/close-a-job.md)
>
> Readings and completion notes, by voice or photo.

> [card] [Confirm, edit, and correct](https://support.parker.work/mobile/confirm-and-correct.md)
>
> Fix anything Parker heard wrong.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.