> ## Documentation Index
> Fetch the complete documentation index at: https://support.parker.work/llms.txt
> Use this file to discover all available pages before exploring further.

# Confirm, edit, and correct

> Every change arrives as a card you confirm. Got it wrong? Just say so, or swipe to reply, and apply the fix with one tap.

Parker never saves a change you haven't seen. In the Parker app, every create or change arrives as a card, and nothing is written to Salesforce until you tap **Confirm**.

## Read a confirmation card

The card lists each field Parker will set. A change to an existing value shows as **Field: old value → new value**. Under it are three buttons:

| Button | What happens |
| - | - |
| **Confirm** | Parker saves exactly what's on the card, then replies with the result, such as the case number. |
| **Edit** | Change a value before saving. Parker sends the updated card. |
| **Cancel** | Nothing is saved. |

If the change is too long for one card, Parker sends the full list as a message first.

![The rep asks to change the PO number on case 00412398 to PO-5521. Parker shows PO Number PO-5190 to PO-5521 with Confirm, Edit, and Cancel, then replies Saved after Confirm.](https://mintcdn.com/fieldko/0NheQi8f6GIQ78vb/images/phone/update-record-confirm.png?fit=max\&auto=format\&n=0NheQi8f6GIQ78vb\&q=85\&s=af08242dd01b9c0a606209004eb19aea)

A change shows the old and new value. Confirm saves it.

> [!NOTE]
>
> Only your tap saves. Photos, documents, forwarded messages, shared contacts, and locations can suggest a change, but never approve one.

## Got it wrong? Just say so

You don't need special words. Any of these work:

* **Type a correction**, such as "No, it's Group 3" or "Make that Thursday."
* **Swipe to reply** to the card or answer that's wrong, and type the fix. Parker knows which message you mean.
* **Select Edit** on the card.

Parker shows the corrected card. Tap **Confirm** to apply it.

![The rep swipe-replies to the issue line: sorry, it's group 3 not group 2, and make it tomorrow. Parker shows a case card with Issue Group 2 to Group 3 and Visit tomorrow, and after Confirm replies Saved.](https://mintcdn.com/fieldko/Eyf42Pdfdl2tz5dt/images/phone/correction-swipe-reply.png?fit=max\&auto=format\&n=Eyf42Pdfdl2tz5dt\&q=85\&s=a81b10ff8810699a28ab0f62a543b121)

Swipe-reply to the line that's wrong, say what to change, then Confirm the new card.

## Pick from a list

When Parker needs you to choose, it shows up to three buttons, or a list for more. You can also type the number of an option.

## Good to know

* **A double tap saves once.** Each card works once.
* **One card at a time.** If a card is waiting, Parker asks you to confirm or cancel it before it starts something new.
* **Old cards expire.** If a card no longer works, ask Parker again for a fresh one.
* **If someone else changed the record** after Parker showed the card, Confirm won't overwrite their change. Parker tells you which fields moved and prepares the change again.

![The rep confirms changing case 00412398 priority from High to Urgent. Parker replies Not saved: the case changed after the card was sent, Status is now In progress, changed by Priya Shah, and sends a fresh card with the latest values.](https://mintcdn.com/fieldko/0NheQi8f6GIQ78vb/images/phone/record-changed.png?fit=max\&auto=format\&n=0NheQi8f6GIQ78vb\&q=85\&s=4feeb0473f53b76449bf0d33bbc9962a)

The record changed after the card was sent, so Parker sends a fresh one.

## Still need help?

Check [Troubleshooting](https://support.parker.work/reference/troubleshooting.md) for the exact message you see. If a setting is admin-only, ask your Parker admin. For anything else, [contact support](https://support.parker.work/reference/contact-support.md).

## Related

> [card] [How Parker acts on your behalf](https://support.parker.work/get-started/how-parker-acts.md)
>
> Confirmations in the Parker app and on the web.

> [card] [When Salesforce says no](https://support.parker.work/mobile/when-salesforce-says-no.md)
>
> What happens when a save is refused.


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