> ## Documentation Index > Fetch the complete documentation index at: https://support.parker.work/llms.txt > Use this file to discover all available pages before exploring further. # Close a job with evidence > Close a case, work order, or visit from site by voice or text. Parker drafts the update and attaches your photos and readings when you confirm. Jobs closed from site, with the evidence on the record. Tell Parker the job is done, say what you did, and send any photos. Parker drafts the status change, puts your readings and notes in the right fields, and attaches the photos when you confirm. Your required fields stop a job closing until they're there, the same as in Salesforce. ## Before you begin * [Get the Parker app](https://support.parker.work/mobile/parker-app.md#get-the-app). * Your Salesforce login can edit the record, such as the case or work order. * Your **Agent mode** is **Live**. In **Test** mode, Parker only simulates the change. See [How Parker acts on your behalf](https://support.parker.work/get-started/how-parker-acts.md#test-mode-and-live-mode). ## Close a job **1. Say which job, and what you did** By voice or text: "Job at 8 Elm Close is done. Replaced the sink trap and tested it, no more leak. Close it." Name the job by its number, address, or account, and include readings such as hours, temperatures, or test results. If more than one job could match, Parker asks you to pick. **2. Send photos, if you have them** Send the before and after photos in the same chat. Parker reads each one and proposes a title for it, such as "Replaced sink trap, 8 Elm Close". **3. Answer anything missing** If closing needs a field, such as a resolution code or a completion date, Parker asks for it before it shows the card. Choices arrive as buttons or a list. **4. Confirm** The card shows each field, old value to new, such as **Status: In progress → Closed**. Tap **Confirm**. Parker saves the change as you, attaches the photos to the record, and replies with the result. > [!NOTE] > > **Nothing is saved until you confirm.** > > Before Parker creates or changes a Salesforce record, it shows the change field by field. Nothing is written until you select **Confirm**. In the Parker app the card offers **Confirm**, **Edit**, and **Cancel**. In the web app it offers **Confirm** and **Reject**. > > See [How Parker acts on your behalf](https://support.parker.work/get-started/how-parker-acts.md). ![After Confirm on closing case 00398112, Parker replies Not saved yet: Salesforce says a resolution code is required to close a High priority case. A Resolution code list shows Part replaced, Cleaned and tested, Settings adjusted, and Referred to manufacturer.](https://mintcdn.com/fieldko/0NheQi8f6GIQ78vb/images/phone/validation-refusal-list.png?fit=max\&auto=format\&n=0NheQi8f6GIQ78vb\&q=85\&s=ae14fc25a6771c018ebd7889ec8ca889) Closing needs a resolution code, so Parker asks for it first. ![The rep picks Part replaced, and Parker sends a new Close Case 00398112 card with Status In progress to Closed and Resolution Part replaced, with Confirm, Edit, and Cancel.](https://mintcdn.com/fieldko/0NheQi8f6GIQ78vb/images/phone/validation-rule-refusal.png?fit=max\&auto=format\&n=0NheQi8f6GIQ78vb\&q=85\&s=01f07fa3a0029b8cb638a0d88c14b8a0) Pick one, and Parker sends the card to confirm. ## Attach a photo to a job that's already open You can attach a photo to any record you can edit, not just when you close it. Send the photo and say where it goes: "Put this on WO-00422917." Parker shows a card with the file's proposed title and description. Tap **Confirm** to attach it as a Salesforce File on the record. If the same photo is already there, Parker tells you rather than attaching it twice. ## Readings become fields Say the readings in your own words. Parker maps them to the fields on the record, such as hours, meter readings, temperatures, or a pass/fail result, and shows each one on the card. Check the numbers before you confirm: a misheard digit is the most common correction. ## Close several at once "Close all my open cases at Northside" works too. Parker lists the ones you can change, leaves out any you can't, and shows one card for the batch. See [Governance](https://support.parker.work/admin/governance.md#parker-runs-as-the-person-messaging) for how your own permissions decide what's included. ![The rep asks to close all open cases at Northside. Parker says there are 5, the rep can close 2, and the other 3 belong to Priya Shah so it left them out. It shows a Close 2 cases card with Confirm, Edit, and Cancel.](https://mintcdn.com/fieldko/0NheQi8f6GIQ78vb/images/phone/runs-as-user-close-cases.png?fit=max\&auto=format\&n=0NheQi8f6GIQ78vb\&q=85\&s=dc819b450a1f1290f8044cbffff0cbcf) Parker closes only the cases you can change. ## What Parker doesn't do * **Close a job that's missing evidence your rules require.** If a validation rule needs a photo, a reading, or a code, Parker asks for it. It can't work around the rule. See [When Salesforce says no](https://support.parker.work/mobile/when-salesforce-says-no.md). * **Sign anything off.** You record the result and confirm it. Salesforce shows the change under your name, with the time you confirmed. ## Troubleshooting > [accordion] Salesforce refused to close it > > A validation rule or required field stopped the save. Parker quotes your org's own message and asks for what's missing. See [When Salesforce says no](https://support.parker.work/mobile/when-salesforce-says-no.md). > [accordion] Parker can't find the job > > Parker sees only the records your Salesforce login can see. Use the job number, or check your access with your Salesforce admin. > [accordion] The photo isn't on the record > > Photos attach right after the save, so the result comes first. If a photo fails to attach, Parker says so and offers **Retry attach**; tapping it once is safe, because Parker checks whether the photo is already on the record. If the retry fails too, add the photo in Salesforce and tell your Parker admin the record number. See [If only part of it saved](https://support.parker.work/get-started/how-parker-acts.md#if-only-part-of-it-saved). ## Still need help? Check [Troubleshooting](https://support.parker.work/reference/troubleshooting.md) for the exact message you see. If a setting is admin-only, ask your Parker admin. For anything else, [contact support](https://support.parker.work/reference/contact-support.md). ## Related > [card] [Send a voice note](https://support.parker.work/mobile/voice-notes.md) > > Close it hands-free. > [card] [Record a compliance check](https://support.parker.work/mobile/compliance-checks.md) > > Safety checks, temperatures, and certificates. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.