> ## Documentation Index
> Fetch the complete documentation index at: https://support.parker.work/llms.txt
> Use this file to discover all available pages before exploring further.

# Example: from asset history to a logged case

> Follow one field visit in the Parker app: ask Parker about a machine's history, log a case from a photo, and see exactly what lands in Salesforce.

This example follows one visit to Northside Café, where an espresso machine isn't heating. It shows what you send, what Parker reads and writes in Salesforce at each step, and what you'll find on the record afterwards.

> [!NOTE]
>
> This is an example. The fields Parker asks for and the objects it can change depend on how your admin set up your workspace.

## Before you begin

* [Get the Parker app](https://support.parker.work/mobile/parker-app.md#get-the-app).
* Your Salesforce login can read the account and its assets, and can create cases.

## 1. Ask about the machine before you go

![Parker answers that the Northside espresso machine is under warranty until 14 March 2027, lists two linked cases, and says Priya Shah replaced the element on 2 October.](https://mintcdn.com/fieldko/0NheQi8f6GIQ78vb/images/phone/morning-brief-and-questions.png?fit=max\&auto=format\&n=0NheQi8f6GIQ78vb\&q=85\&s=02e3eb7bc5ab06e90c722d0a53503ae9)

Parker answers from live Salesforce data.

| | |
| - | - |
| **You send** | "What's the warranty on the Northside machine? Who replaced the element?" |
| **Parker reads** | The account, the asset, its warranty date, and the cases linked to it |
| **Parker writes** | Nothing. Questions never change Salesforce. |

## 2. Send a photo of the fault

![Three photos of an espresso machine with the message group 2 isn't heating. Parker replies with the store, asset, serial, issue, impact, and priority, and asks when a technician can come in.](https://mintcdn.com/fieldko/0NheQi8f6GIQ78vb/images/phone/photo-case-summary.webp?fit=max\&auto=format\&n=0NheQi8f6GIQ78vb\&q=85\&s=9f6825a7147fdb0e5d24539edbe41d96)

Parker matches the store and the asset from your photos and text.

| | |
| - | - |
| **You send** | Photos of the machine and "Group 2 isn't heating" |
| **Parker reads** | The matching account and asset. If it can't read the serial, it asks for a photo of the label. |
| **Parker writes** | Nothing yet. It drafts the case and asks for anything your workspace requires. |

## 3. Check the case, then Confirm

![Parker shows the case for Northside Café with Confirm, Edit, and Cancel. After Confirm, it replies Saved, Case 00412398, with 3 photos attached and the visit set for today after 2 pm.](https://mintcdn.com/fieldko/0NheQi8f6GIQ78vb/images/phone/photo-case-confirm.png?fit=max\&auto=format\&n=0NheQi8f6GIQ78vb\&q=85\&s=0b9a3c0b2b09dc8adf03f947e8fd614a)

Nothing is saved until you tap Confirm.

| | |
| - | - |
| **You send** | A tap on **Confirm** |
| **Parker writes** | A new case linked to the account and asset, with your photos attached |
| **Salesforce checks** | Your validation rules and required fields. If one fails, Parker explains it. See [When Salesforce says no](https://support.parker.work/mobile/when-salesforce-says-no.md). |

## 4. Update the case later

Later, tell Parker what changed, such as "Set the priority on case 00412398 to High" or "Add a note: parts arriving Thursday." Parker shows the old and new value and saves only after you confirm. See [Create and update Salesforce records](https://support.parker.work/chat/updating-records.md).

## What's in Salesforce afterwards?

| Where | What you'll see |
| - | - |
| The case | A new case on the Northside Café account, linked to the asset |
| Files | The photos you sent, attached to the case |
| Created By | Your name, because Parker saved the change as you. Field history shows it too, where your org tracks the field. |
| The asset | The new case in its related list, ready for the next person who asks about its history |

## Still need help?

Check [Troubleshooting](https://support.parker.work/reference/troubleshooting.md) for the exact message you see. If a setting is admin-only, ask your Parker admin. For anything else, [contact support](https://support.parker.work/reference/contact-support.md).

## Related

> [card] [Log a job from a photo](https://support.parker.work/mobile/log-a-job.md)
>
> Every step of logging a case in the Parker app.

> [card] [How Parker acts on your behalf](https://support.parker.work/get-started/how-parker-acts.md)
>
> Confirm, Salesforce rules, and Test and Live mode.


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